Témoignages des Membres (version originale)

1. China

"I would like to express my sincere gratitude to the WCO and Project team for their invaluable contributions and diligent efforts in advancing the Smart Customs Project. The project provided a valuable opportunity for WCO members to cooperate and exchange ideas, which will help promote the modernization of Customs operations globally. I have witnessed firsthand how customs in various countries use disruptive technologies to enhance efficiency and security of supervision. Through in-depth exchanges with international experts, I have gained a clearer understanding of the future development of smart customs. We hope to participate further through the Smart Customs "online Community Portal" on the WCO's official website, and actively contribute to the wisdom and solutions of Chinese customs."

Wei JI, Deputy Director, Multilateral Cooperation Division of International Cooperation Department, GACC

Minghua ZHAO, DIRECTOR OF CUSTOMS TARGETING BUREAU, HUANGPU CUSTOMS DISTRICT, PRC.

2. Chile

“The inclusion of cloud computing at the National Customs Service of Chile has significantly improved application response times, overcoming infrastructure obsolescence issues. The migration to the public cloud has provided us with the opportunity to integrate advanced tools for development teams, facilitating the success of new IT projects. Additionally, the public cloud offers a range of benefits, such as elasticity, agility, pay-as-you-go, high availability, scalability, and automation. This new infrastructure is one of the technologies that the World Customs Organization's Smart Customs Project is focusing on and is the basis for the implementation of other disruptive technologies considered in our project portfolio.”

Alejandra Arriaza Loeb, National Director of Customs, Chile Customs

3. Costa Rica

“The WCO Smart Customs project represents a fundamental advancement in the development and modernization of customs operations for Costa Rica. Its implementation will not only allow us to align with global trends in customs management but will also guide us in optimizing key processes, thereby raising our standards of security and efficiency. Through this digital transformation, we will provide a more transparent and agile service, with optimized risk control and reduced operational costs, making us more competitive on a global scale. Costa Rica Customs is proud to be part of this innovative vision that promotes secure trade and strengthens the trust of economic stakeholders, both within the country and throughout the region.”

Roberto Acuña Baldizón, MBA, Director of Risk Management, National Contact Point, Costa Rica Customs

4. El Salvador

"Participar en el Taller Regional sobre Tecnologías Disruptivas en el marco del Proyecto de Aduanas Inteligentes de la OMA, nos ha brindado el entendimiento de la aplicación de diferentes herramientas tecnológicas emergentes, como Inteligencia Artificial, IoT, Análisis de Datos, Blockchain entre otras, el factor determinante es su impulso en la automatización de procesos aduaneros, en Aduana El Salvador hemos adoptado y acoplado las mejores prácticas divulgadas en este taller sobre temas de seguridad, transparencia y eficiencia en los procesos que permiten mejorar el flujo comercial y los tiempos de despacho fronterizo.
DGA de El Salvador tiene la visión de convertirse en una Aduana Digital, para ser una institución moderna, ágil y transparente, impulsada por tecnología avanzada, que logre la automatización de procesos aduaneros. Esta transformación se verá reflejada en el fortalecimiento de la economía nacional y la interoperabilidad con nuestros países vecinos, facilitando y mejorando la experiencia de los usuarios y al mismo tiempo minimizando los riesgos en el comercio internacional"

Inga. Mercedes Guadalupe Alfaro Rodríguez, Jefe del Departamento de Desarrollo e Inteligencia Artificial, Dirección General de Aduanas de El Salvador, participant in the AMS Regional Workshop in Disruptive Technologies

5. Hong Kong, China

“The Regional Workshops on Disruptive Technologies provided invaluable insights into emerging trends and innovations, fostering a deeper understanding of how these advancements can transform the Customs industry and drive positive change. We look forward to more exchange opportunities with other Customs Administrations in the future to further stimulate mutual growth and development.”

HUI Chi-Wai, Michael, Staff Officer (Information Systems Development), Office of Information Technology, Customs and Excise Department, Hong Kong/China, participant in the A/P Regional Workshop on Disruptive Technologies

6. Mauritius

“The WCO Smart Customs project is highly beneficial to Mauritius Customs by enhancing cooperation via the Community Portal, leveraging best practices in technology adoption, building a structured knowledge database, and fostering active engagement with National Contact Points. It complements the existing implementation of projects to further strengthen operational efficiency with appropriate controls and is another laudable initiative of WCO, empowering Customs Officers with comprehensive knowledge and skills.”

Gianish Purusram, Team Leader, Customs Management System/IT, National Contact Point, Mauritius Customs

7. Morocco

“The Smart Customs Project is an excellent opportunity to speed up the customs modernization process by promoting the adoption of disruptive technologies, building partnerships, and empowering administrations with the capacity to confront operational and technological challenges.”

Hicham BAIDOURI, Software Architect, National Contact Point, Morocco Customs

8. South Africa

“South African Revenue Service (SARS) Customs started their Modernisation Programme in the mid 2000’s to align with emerging of new technologies like digitilisation of Customs declarations and manifests and ensuring flow of trade in an ever increasing demand at the borders.
The WCO Smart Customs Project has been of great value to guide lead resources in their approach and provide valuable insight to successful deployments of SMART Customs elements.
In the past year a number of key initiatives were delivered in line with ever increasing demand for efficiency and time saving in the flow of goods and trade initiatives.
A time release study was done with WCO assistance at the Southern African Customs Union border with Eswatini to create a blueprint for all other SACU borders to ensure deployment of seamless colocation and single processing of goods and travelers at these borders.
Disruptive deployments were implemented through deploying automated risk workflow in the automated Customs refunds process and saving on turn-around time and resource time. Key resources can now also be centralized for ensure better quality and transparency.
The Customs frontline officers were enabled with mobile tablets with centrally streamed body cameras to conduct reporting on physical inspections and verify and acquit pre-declared arrivals at land ports from ANPR.”

Beyers Theron, Director of Customs Border Operations, Ports of Entry, Excise and Customs Compliance, South African Revenue Service (SARS)

9. Sri Lanka

"Attending the WCO Regional Workshop on Disruptive Technologies as the national contact point for Sri Lanka for the WCO Smart Customs Project was a truly enlightening experience. I had the chance to present our ongoing “CustomsAi” project, which leverages AI to forecast customs revenue for Sri Lanka Customs. By sharing our work, I hoped to offer insights to other customs representatives on how AI can support revenue management and operational efficiency.

The workshop was also a fantastic learning experience. I gained a substantial understanding of how drones, IOT, and Blockchain are being used to enhance customs operations globally. The best practices and expert advice on these technologies were particularly relevant as Sri Lanka Customs looks to adopt similar solutions. The workshop has prepared us well for the journey ahead, providing both technical knowledge and strategic insights.

My heartfelt thanks to the WCO for organizing this crucial workshop, which addresses a timely need for a knowledge-sharing platform in the field of disruptive technologies. I also extend my gratitude to the Customs Cooperation Fund of China for funding this initiative. The workshop’s focus on innovation and collaboration has strengthened our customs community and our shared goal of achieving smarter, more secure global supply chains."